Unfortunately, no. We get many requests for free samples and as a small business it would be difficult to do that for everyone. We also feel that to truly know if a particular kava works for you it can easily take multiple servings over multiple drinking sessions. A 1/2 lb bag seems to be just right to accomplish this.
At Bula Kava House, we pride ourselves on quality. All BKH kavas are pure kava root with nothing added. Our products are also tested & certified noble kavas and contaminant free. Read our testing policy.
Years ago there was a report of some liver health issues connected with kava use that led to kava restrictions in some countries (never in the US). Subsequent studies have proven traditional kava to be safe and has led to the end of almost all kava restrictions. Kava has been enjoyed regularly by the people of the South Pacific for thousands of years and there is no evidence that people in these cultures suffer higher than normal levels of liver problems.
At Bula Kava House we strive to make the highest quality kava available to the kava community and consumers all over the world. We are also committed to testing the kava we receive from growers and suppliers in order to label every product we sell accurately. All Bula Kava House products are tested & certified noble kavas and contaminant free.Please refer to our Kava Testing Policy for details.
The use of pesticides in kava farming is almost non-existent. Heavy metals are also rare due to the location of kava farms. We have tested for pesticides and heavy metals before, and likely will every once in a while moving forward, but from our experience, testing every batch of every kava is unnecessary.
We expect customers to ship only to secure addresses. We recommend a work address or a locked box if possible to avoid the chance of theft. We are not responsible for stolen packages. If your order shows "delivered" but you don't have it, please contact USPS to see about filing an insurance claim. We use USPS Priority which may include up to $50 of coverage.
We do our best to ship all orders within one business day, although when very busy it sometimes takes a little longer. We use USPS Priority shipping which takes 2-3 days after the order is taken by USPS within the U.S. Internationally this service takes 7-10 days, but customs in the destination country can hold it longer. You will receive a tracking number once your order has shipped. Be advised that tracking information for international orders is often not updated by the destination country. Please be aware that if your order is placed over a weekend, it will not be shipped until Monday, the next business day.
Shipping prices vary widely and sometimes change. The best way to figure your shipping rate is to begin your order. You will be given a shipping rate before payment is finalized. This will only take a few minutes and will ensure an accurate answer.
If you are not satisfied with your purchase you may return the unused portion within 30 days for a refund equal to the price of the unused product, minus shipping. This may include a 35% restocking fee depending on the reason for the return. This may sound high but keep in mind that by law we are not allowed to resell a returned product, even if it is unopened.
Of Course, if we made a mistake with the order, or if there is something wrong with the product you purchased, we will issue an exchange at no cost to you.
Sorry, but we cannot offer refunds for product which has already been used.
Rewards are issued as discount codes that can be applied on the payment page during checkout (only one discount code per order). To redeem rewards, please go to the Reward Redemption page after you log into your account on the Rewards Widget.
Rewards Points can be used to save money on your purchases as follows: