Frequently Asked Questions

We offer the highest quality kava, finest blends and fastest, cheapest delivery available online.

All the kava powder purchased from Bula Kava House comes with instructions for preparation. Kava Preparation instructions are also available on our Blog. There are also many good kava preparation tutorials on youtube.

Kava affects everyone differently but most people describe a mild euphoria, relaxed muscles, and a relief of anxiety.

Unfortunately, no. We get many requests for free samples and as a small business it would be difficult to do that for everyone. We also feel that to truly know if a particular kava works for you it can easily take multiple servings over multiple drinking sessions. A 1/2 lb bag seems to be just right to accomplish this.

We now offer sample sizes (100g) for most of our products! Shop for sample sizes.

Bula Kava House

3115 SE Division Street

Portland, OR 97202

Email: info@bulakavahouse.com

At Bula Kava House, we pride ourselves on quality. All BKH kavas are pure kava root with nothing added. Our products are also tested & certified noble kavas and contaminant free. Read our testing policy.

Kava Saftey Questions

Kava root is in no way chemically addictive.

Years ago there was a report of some liver health issues connected with kava use that led to kava restrictions in some countries (never in the US). Subsequent studies have proven traditional kava to be safe and has led to the end of almost all kava restrictions. Kava has been enjoyed regularly by the people of the South Pacific for thousands of years and there is no evidence that people in these cultures suffer higher than normal levels of liver problems.

There is no law that requires someone be of a certain age to drink kava, but keep in mind that kava does have physiological effects.

At Bula Kava House we strive to make the highest quality kava available to the kava community and consumers all over the world. We are also committed to testing the kava we receive from growers and suppliers in order to label every product we sell accurately. All Bula Kava House products are tested & certified noble kavas and contaminant free.Please refer to our Kava Testing Policyfor details.

The use of pesticides in kava farming is almost non-existent. Heavy metals are also rare due to the location of kava farms. We have tested for pesticides and heavy metals before, and likely will every once in a while moving forward, but from our experience, testing every batch of every kava is unnecessary.

We at Bula Kava House are not doctors and are therefore not qualified to answer this question. We recommend that pregnant women interested in drinking kava consult a physician first.

Shipping Questions

We do our best to ship all orders withinone business day, although when very busy itsometimes takes a little longer. We use USPS Priority shipping which takes2-3 daysafter the order is taken by USPS within the U.S. Internationally this service takes 7-10 days, but customs in the destination country can hold it longer. You will receive a tracking number once your order has shipped. Be advised that tracking information for international orders is often not updated by the destination country.Please be aware that if your order is placed over a weekend, it will not be shipped until Monday, the next business day.

We expect customers to ship only to secure addresses. We recommend a work address or a locked box if possible to avoid the chance of theft. We are not responsible for stolen packages. If your order shows "delivered" but you don't have it, please contact USPS to see about filing an insurance claim. We use USPS Priority which may include up to $50 of coverage.

We only useUSPS Priority. It is fast and reasonably priced.

Shipping prices vary widely and sometimes change. The best way to figure your shipping rate is to begin your order. You will be given a shipping rate before payment is finalized. This will only take a few minutes and will ensure an accurate answer.

Returns\Refunds Questions

If you are not satisfied with your purchase you may return the unused portion within 30 days for a refund equal to the price of the unused product, minus shipping. This may include a 35% restocking fee depending on the reason for the return. This may sound high but keep in mind that by law we are not allowed to resell a returned product, even if it is unopened. 

Of Course, if we made a mistake with the order, or if there is something wrong with the product you purchased, we will issue an exchange at no cost to you.

Sorry, but we cannot offer refunds for product which has already been used.

Bula Kava Rewards Questions

Customers with store accounts are automatically enrolled. If you don’t have one, please create a store accountto join today.

  • Create your free account today and get 300 welcome points.
  • Make a purchase and get 10 points for every $1 you spend (excluding any shipping fees & taxes).

To see your points history, please go to the Points History page after you log into your account on the Rewards Widget.

After you log into your store account, you can click on the Rewards Widget (at the bottom of the home page) to see account information,redeem rewards, and more.

Rewards are issued as discount codes that can be applied on the payment page during checkout (only one discount code per order). To redeem rewards, please go to the Reward Redemption page after you log into your account on the Rewards Widget.

Rewards Points can be used to save money on your purchases as follows:

  • 1,000 points = $5 Off
  • 1,500 points = $10 Off
  • 3,000 points = $25 Off

Points would be earned when an order’s “Fulfillment Status” becomes “Fulfilled”.